Professional Languages Higher Training Institute (hereafter would be referred to as the
“company”, “Professional Languages Training Institute”, “PLTI” “we”, “us”, and “our”)
provides everything in the website pro.edu.sa. We encourage prospective clients to
read Professional Languages Training Institute’s terms and conditions, prior to any
purchases.
Definitions
i. The term “Company”, “Professional Languages Training Institute”,
“We”, “Us”, “Our” – would be referred to Professional Languages
Training Institute with a registered office located at Professional
Languages Training Institute, 7290, Muhammad Nour Jakhdar Street,
Al-Safa District, Jeddah, Saudi Arabia.
ii. The term “Client”, “Your”, “You” – would be referred to the
individual purchasing from Professional Languages Training Institute
that intends to attend a training event or purchase a product.
iii. The term “Booker” – is referred to the person making the booking with
Professional Languages Training Institute, on behalf of a client attending
the course or purchasing a product.
iv. The term “Website” or “The Website” – is referred to the website
pro.edu.sa.
v. The term “Terms and Conditions” – is referred to the terms of
usage and conditions under which all purchases are pursued and the
website is utilized.
vi. The term “Booking Form” – is referred to an agreement between
Professional Languages Training Institute and its clients, with regard to
prospective delivery of services.
vii. The term “Joining Instructions” – is referred to a set of instructions that
are given to clients upon receipt of payment, regarding event-related
details.
viii. The term “PLTI Pass” is referred to a non-refundable, non-cancellable,
duration-capped (unless set otherwise) agreement between
Professional Languages Training Institute and the client.
ix. The term “FlexiPass” refers to a purchase of a course in a specific
location, but the client has not specified their preferred training date.
x. The term “Working Days” refers to days between Sunday and
Thursday, excluding Public Holidays.
- Prices:
i. All pricing quotations are only valid for 7 days from the date that
they are first sent to the client. As the prices are subject to change due
to the dynamic nature of our business and of the training industry.
ii. The published prices exclude VAT. Clients and Companies must
pay Professional Languages Training Institute any VAT that is chargeable
on services that are provided; Professional Languages Training Institute
will list the correct VAT amount on the invoice – as required by statute.
iii. All quotations created by PLTI would have the VAT specified.
iv. If the corresponding purchase is pursued, and there’s a tax/VAT
exemption as required by statute, he/she should provide the necessary
documents required prior to the point of purchase and feature within
the sales invoice.
v. The published prices do not include any travel, accommodation
or living expenses which the client may incur in attending unless
specifically mentioned on the Booking Form. For onsite events, please
refer to Clause 13 for our onsite terms or for a full breakdown.
vi. VAT is payable based on the Client’s exemption (e.g., citizen exemption).
For E-learning courses, VAT will be charged with regard to Saudi Arabia’s
tax legislation in the country of consumption.
vii. If a third-party vendor, certification body, or service provider alters their
examination fee or material cost, Professional Languages Training
Institute reserves the right to adjust the relevant training course prices
to reflect such alterations.
viii. Training event prices listed on correspondence, brochures, leaflets, and
materials belonging to Professional Languages Training Institute are not
legally binding due to anticipated price fluctuations; they are advisory at
the time of public propagation and do not constitute as part of a legal
agreement. - Payments:
i. The course fee(s), including VAT, are payable in full immediately
upon receipt of the invoice. Clients wishing to make payments made
from non-Saudi accounts or credit cards must be responsible for all
bank charges in relation to the overseas transactions.
ii. Without prejudice or distortion to alternative rights listed,
Professional Languages Training Institute will impose a late payment
charge of 10% over the Saudi bank’s base rate. Payments can be made
via Mada, major credit and debit cards, including American Express,
inclusive of credit card charges.
iii. All company credit card payments will incur a card surcharge of 2.99%,
except for payments made via American Express, which will incur a
surcharge of 3.99%. The client has to be aware of this surcharge.
iv. Where a Purchase Order is issued, it must clearly state the purchase
order number, course dates, full amount, and contact details for
invoicing. When more than one course is booked on the same booking
form, full payment for all courses is required immediately upon
confirmation before the commencement of the first course.
v. PLTI Pass contracts must be paid in full upon confirmation – prior
to any clients attending an event. Professional Languages Training
Institute reserves the right to refuse entry to a training event until the
course fee is paid in full. Please also note that examination results and
certificates will not be issued until the full fee has been paid.
Professional Languages Training Institute’s “PLTI Pass” product has a
strict duration-specific expiry policy (unless explicitly agreed otherwise
on the booking form), which will be strictly adhered to under all
circumstances.
vi. PLTI Passes are valid for up to a maximum of 12 months (unless agreed
otherwise on the booking form) from the date of the order and are non
transferable, non-refundable, and non-cancellable under any
circumstances.
vii. Events that are booked under a PLTI Pass contract are subject to the
rescheduling fees listed in Clause 4, and cancellation fees listed in
Clause 3.
viii. FlexiPasses are valid for 6 months and are nontransferable,
non-refundable, and non-cancellable under any circumstances (unless
agreed otherwise). FlexiPasses must be paid upfront fully prior to
attending the course. Professional Languages Training Institute reserves
the right to refuse entry to a training event until the course fee is paid in
full. Please also note that examination results and certificates will not
be issued until the full fee has been paid.
ix. FlexiPass Y are non transferable, non-refundable, and non-cancellable
under any circumstances. FlexiPass Y must be paid upfront fully prior to
attending the course. Professional Languages Training Institute reserves
the right to refuse entry to a training event until the course fee is paid in
full. Please also note that examination results and certificates will not
be issued until the full fee has been paid.
x. All administration fees for cancellations are payable immediately
upon receipt of the invoice. The Terms of this agreement override any
other terms of business or purchase conditions put forward by the
client.
xi. Once a partial or full payment has been processed, over the phone or
on the website by the following methods: Cash in-person, Mada, Debit
Card, Credit Card, American Express, Cheque or Bank transfer, the Client
will adhere to Professional Languages Training Institute’s terms and
conditions, irrespective of a booking form having been signed.
xii. All payments shall be made in cleared funds, without any deduction or
set-off and free and clear of and without deduction for or on account of
any taxes (unless agreed upon), levies, imports, duties, charges, fees
and withholdings of any nature now or hereafter imposed by any
governmental, fiscal or other authority save as required by law. If a
customer is compelled to make any such deduction, he/she shall pay to
the receiving Party, Professional Languages Training Institute, such
additional amounts as are necessary to ensure receipt of the full
amount which that party would have received but for the deduction.
xiii. All payments must be received, regardless of payment terms, prior to an
examination being issued or delivered by the Company.
xiv. It is the responsibility of the Client to ensure that the person that
approved the purchase of a product, has the correct purchasing
authority. - Cancellations:
Cancellations made by Professional Languages Training Institute
i. Professional Languages Training Institute reserves the right to
cancel, move, and reschedule a training event or course due to
circumstances that are beyond Professional Languages Training
Institute’s control, such as trainer illness or low attendance, etc.
Reasonable efforts will be made to contact and notify clients of any
alterations to their training event or course. If a training event is
canceled, Professional Languages Training Institute will either
re-allocate Clients on to future training events with the Client’s consent,
offer Virtual training events, or e-learning sessions.
Client Cancellations
i. Except for instances provided under Clause 3, “Cancellations
made by Professional Languages Training Institute”, the following
cancellation fees will be imposed on all bookings, depending on the
number of days, etc. A notice shall be provided to the Professional
Languages Training Institute. If the client intends to make a cancellation,
the client is required to notify Professional Languages Training Institute
in written form in person to the following address – Professional
Languages Training Institute. 7290, Muhammad nour Jakhdar Street,
Al-Safa District, Jeddah, Saudi Arabia 23454 or via email to
[email protected].
ii. All cancellation and rescheduling fees are due immediately via
debit or credit card.
iii. All cancellations made within 14 days prior to the course’s starting date,
are subject to a 100% cancellation fee, based upon the full course fee
(including VAT), which must be paid in full upon cancellation.
iv. All cancellations that are made between 15-40 days prior to the course’s
starting date, are subject to a 75% cancellation fee, based upon the full
course fee (including VAT), which must be paid in full upon cancellation.
v. All cancellations that are made between 41-50 days prior to the
course’s starting date, are subject to a 25% fee, based upon the full
course fee (including VAT), which must be paid in full upon cancellation. - Re-scheduling courses or exams:
i. Re-scheduling courses or exams within 30 days notice prior to the
course’s starting date, will result in a 75% charge of the full value of the
course booked, in addition to the prior invoice inclusive of VAT.
ii. Re-scheduling courses or exams between 31-40 days prior to the
course’s starting date, will result in a 50% charge of the full value of the
course booked, in addition to the prior invoice inclusive of VAT.
iii. Re-scheduling courses or exams between 41-50 days prior to the
course’s starting date or exam’s date, will result in a 25% charge of the
full value of original booking, in addition to the prior invoice inclusive of
VAT. - Refunds:
i. When a refund is issued to the Client by Professional Languages
Training Institute, the refund may take up to a maximum of 25 working
days to be processed. Refunds will be processed using the same
payment method that the original payment was made. Deposits and
banking fees are non-refundable.
ii. Professional Languages Training Institute will not be liable for any
fluctuation in exchange rates or bank charges for overseas refund
transactions.
iii. Course examination vouchers are non-refundable.
iv. Where a customer has outstanding amount, any refunds granted will be
offset against any outstanding amount. - Changes to Courses:
i. Professional Languages Training Institute reserves the right to
change any part of a published course; if this is caused by circumstances
beyond our control. Professional Languages Training Institute reserves
the right to cancel or reschedule any course and will advise the Client as
soon as the change is known. Professional Languages Training Institute
will use all reasonable endeavors to avoid changes of this nature. For
any courses that are rescheduled due to unforeseen circumstances
(such as trainer sickness/ low course attendance), every endeavor will
be made to provide a replacement trainer or to reschedule the course
and we will offer Clients a variety of options to pursue their training
programme; however, should the offered alternative be not be an
acceptable option for the Client, a full refund will be issued.
ii. Contents of course timetables are intended for general guidance
only and serve as an advisory purpose only. Any typographical errors
including pricing or omission in any website, sales literature,
administrative documentation, course materials, or other documents
are subject to change without any liability on the part of Professional
Languages Training Institute.
iii. The course information, including the course, date, and venue,
pre-coursework, maps and directions, will be advised upon the receipt
of payment, in the form of joining instructions. Professional Languages
Training Institute reserves the right to change the venue, for
circumstances that are beyond the control, and will advise the Client as
soon as the change is known. Professional Languages Training Institute
cannot be held liable for out-of-pocket expenses due to cancellations or
alterations to the course venue that are out of our control.
iv. For all Residential training courses, we will make best endeavors to
ensure your accommodation is at the same location as the training
course, however, this might not always be possible. In this instance, we
will source your hotel accommodation as close to the training course
venue as possible, usually within walking distance. - Course Materials:
If for any reason (including but not limited to transit delays beyond the control of
Professional Languages Training Institute) courseware does not arrive on time for the
course we will commit to replacing it at the earliest opportunity and make best
endeavors to make temporary materials accessible, as required, to continue the
learning programme. Refunds will not be granted for transit-related delays beyond
the control of the Professional Languages Training Institute. - Non-Attendance:
Non-attendance of any course, regardless of delivery type (classroom, e-learning,
virtual, onsite), for any reason whatsoever is deemed to be a cancellation without
notice and payment is due in full. A multiple course booking is when more than one
course is confirmed that may make up part of a certification. Part attendance of a
Course is when a client does not continue to the full course completion. In this
situation the client will not be entitled to any refund for courses or part of courses
that were not attended, this will be deemed as non-attendance. - Course Suitability:
I. The booker accepts that it is their responsibility that the course
booked is suitable for the requirements and abilities of the clients
attending. Professional Languages Training Institute’s employees may
recommend courses or learning solutions, however, the assessment and
the final decision concerning the suitability of the course is the Client’s
responsibility. In cases where we have made recommendations, we do
so in good faith and will not be willfully misleading.
II. All public and onsite training courses are delivered only in English
unless specified otherwise and all Clients must be sufficiently proficient
in the English language prior to attending the course. - Admission:
Professional Languages Training Institute reserves the right to refuse admission to
any person whom it considers in its absolute discretion to be unsuitable for the
training programme. - Booking on behalf of the Client:
In all cases the booker must bring these terms and conditions to the attention of
Clients attending the event, if booking on their behalf. It is the booker’s responsibility
to ensure that the Clients receive all the relevant information including the joining
instructions, course and venue updates and that they meet the eligibility and
published prerequisite requirements. - Onsite Training on a Client Specified Site:
It is the Client’s responsibility to provide all facilities, equipment, and setup required
for the trainer to deliver the training. Professional Languages Training Institute
reserves the right to cancel or discontinue the course if, in the Trainer’s opinion, the
venue, equipment, or conditions are unsuitable. - Onsite and Trainer Expenses:
i. Trainer expenses for private, onsite, or closed courses will be
charged as agreed at the time of the course booking, as stated on the
Booking Form.
ii. A fixed rate for the training expenses will be applied. An example
of expenses can be viewed in our expenses policy page. - E-Learning, Online Learning:
i. Course enrollment, fees, and log-in credentials are strictly
non-transferable, non-cancellable, and non-refundable. Fair Usage
Policy and Intellectual Property Rights apply to the access of study
materials and prohibition of material dissemination.
ii. Professional Languages Training Institute reserves the right to
restrict access based on operational requirements including bandwidth
consumption to ensure fair access to all learners. Access to
e-learning/online products is granted for a 90-day period from the date
of purchase. If an alternative term or extension has been purchased, the
validity still starts from the date of purchase. If you require an
extension, please contact [email protected] to obtain an extension
quotation.
iii. Whilst Professional Languages Training Institute endeavors to ensure
that the information on the online platform is correct, we do not
warrant the accuracy and completeness of the materials on the site and
we make changes to the e-learning/online content from time to time,
without notice. Professional Languages Training Institute reserves the
right to change or alter course content from that which is published in
order to maintain the high quality of the learning. All e-learning
examinations are valid for 30 days after the course’s conclusion. - Copyrights:
All intellectual property rights for all course materials shall remain the property of
the Professional Languages Training Institute. The Client agrees not to reproduce,
disseminate, sell, hire, lend, or copy the course materials or use them except for the
purpose of personal reference. Professional Languages Training Institute warrants
that it will not knowingly include any copyright material in its course materials
without license, consent, or attribution. - Intellectual Property:
i. Professional Languages Training Institute® is a registered
trademark.
ii. The website, including content, design, organization, layout, and
software code are subject to copyright and intellectual property rights
that are owned by Professional Languages Training Institute.
iii. The re-use of illustrations, photographs, diagrams, or videos featured on
Professional Languages Training Institute’s website, without attribution,
is prohibited under all circumstances. The deletion or alteration of
proprietary rights, including copyright and trademarks, is prohibited
under all circumstances.
iv. All products and services of Professional Languages Training Institute
without limitation are protected by international copyrights,
trademarks, and are subject to intellectual property rights. Therefore, all
intellectual property belongs to Professional Languages Training
Institute, its related companies, its affiliates, or suppliers.
v. The use of Professional Languages Training Institute’s name or
logo is prohibited under all circumstances, unless prior written consent
is obtained from the Company.
vi. Professional Languages Training Institute does not accept responsibility
for intellectual property used during any training provided that does not
show an affiliation to Professional Languages Training Institute. Any
intellectual property used in a training course, including the course
itself, is protected by limitations laid out in international copyright law,
and is subject to intellectual property rights.
vii. If we are making a bespoke course, we require a predefined
specification to adhere to. In the absence of such predefined
specifications, we will adhere to our own guidelines of what we view as
“fit for purpose”. If no specification was provided, Professional
Languages Training Institute shall not be held responsible for any losses
incurred as a consequence of the provided service.
viii. You may not copy, sell, reproduce, distribute, download, modify, display
or prepare derivative works based on, repost, transmit, or otherwise
use any of the intellectual property of Professional Languages Training
Institute’s website or course materials. The information on this site is
provided “as is” and without any warranties.
ix. Professional Languages Training Institute does not accept responsibility
for content of any third-party sites that may be referenced by
Professional Languages Training Institute. The following activities are
strictly prohibited: use of robots, material dissemination, other
automatic devices or manual processes to monitor or copy the site of
any of its content or the replication of this site to any server.
x. Any such misdemeanors in intellectual property shall be held
responsible, reported and proceeded to the penalty according to Saudi
Arabia’s judicial body. - Warranty & Liability:
i. Professional Languages Training Institute’s liability for loss and
damage shall be limited to a claim for damages. The maximum
aggregate liability would be stated after the board of directors look into
the matter in regards to the charges for the course out of which the loss
or damage has arisen.
ii. Professional Languages Training Institute will not accept liability
for personal injury that occurs during our training courses caused by the
negligence of any third party. Professional Languages Training Institute
will not be liable for indirect, special, or consequential loss (including
loss of anticipated profit or data), however arising, even if it has been
advised of such potential loss.
iii. Professional Languages Training Institute will not be responsible for any
damage resulting from any computer viruses arising from software
installed on a Client’s computer systems. - Personal Belongings:
Personal belongings or items belonging to a Client that are brought into a training
course by the aforementioned Client, are the sole responsibility of the Client.
Professional Languages Training Institute accepts no responsibility for the items or
any loss or damage that may occur during the course. - Non-Solicitation:
For 12 months following either the invoice date or the date of course delivery, of any
contract carried out for the Client by Professional Languages Training Institute or an
associate company of Professional Languages Training Institute, the Client, will not
directly nor indirectly employ or solicit for employment any employee of Professional
Languages Training Institute. If the Client breaches this clause, Professional
Languages Training Institute shall be entitled to recover from the Client a fee of 50%
of the gross annual salary of the employee of Professional Languages Training
Institute solicited for employment. - Assignments:
Professional Languages Training Institute may assign its interests in all or part of this
agreement. The Client may not assign or transfer this contract without the express
written permission of a Director of Professional Languages Training Institute. - Deviation:
No deviation from these terms and conditions will be allowed without the express
written permission of a Director of Professional Languages Training Institute. No
communication either verbal or printed on our websites will override these Terms
and Conditions. If, in any case, any of these conditions shall be held to be invalid or
shall not apply, the contract and the other conditions shall remain in force and effect.
These Terms and Conditions override all terms raised on a PO by a client. - Force Majeure:
i. Professional Languages Training Institute shall not be in breach of
this contract if the provision of services are delayed or cancelled or
reduced through any circumstances beyond its reasonable control,
including acts of God (including but not limited to, fire, flood,
earthquake, storm, snow, hurricane, or other natural disaster), sickness,
war, invasion, act of foreign enemies, hostilities (regardless of whether
war is declared), civil war, rebellion, revolution, insurrection, military or
usurped power or confiscation, terrorist activities, nationalisation,
government sanction, blockage, embargo, labour dispute, strike,
lockout, or interruption or failure of electricity or telephone service.
ii. Clients must ensure that they can attend the training courses that
they are scheduled to attend. Professional Languages Training Institute
will not be held liable, financially or actually, for their non-attendance,
whatsoever the reason may be. - Privacy Policy:
i. Professional Languages Training Institute is committed to
maintaining your privacy and the use of your personal information. If at
any stage you have a question regarding the personal information that
we hold on file, please do not hesitate to contact us.
ii. Professional Languages Training Institute will not disclose
personal information to a third-party organization unnecessarily.
Fair-use of marketing and advertising shall hold an exception. The
information would not be disclosed for personal gimmicks and leisure.
Unless a third-party approaches Professional Languages Training
Institute with proper authority or if the client has opted to allow the use
of your personal information in the pursuit of performance and delivery
of our service. If the request for your personal information is for a legal
purpose, this we would class as an exception, but only after we have
100% fully verified the name or organization requesting your personal
details.
iii. It is our commitment not to collect personal information from Clients
visiting our website unless they have voluntarily submitted their
personal information via one of our contact forms that requires
information that could be based on an enquiry or to book onto a
training course. If you start to complete a contact enquiry form and
decide not to finish, partial details are stored from where Professional
Languages Training Institute may use this information to make contact
with you, only to discuss your initial enquiry that was started but not
finished. From time to time, Professional Languages Training Institute
may contact you to inform you about a specific future training
programme. Visitor IP addresses may be seen by Professional Languages
Training Institute and on some occasions, the provider’s host name but
this information will not disclose your identity. - Recording of Professional Languages Training Institute’s Employees or
associates
i. The monitoring or recording of any Professional Languages
Training Institute employee is not permitted under any circumstances.
ii. Clients are not permitted to take any video/photography/audio
during the course without prior written consent of Professional
Languages Training Institute and its Clients, failure to do so will be
considered a direct breach of our terms of business and this matter
would be taken very seriously.
iii. Clients are not permitted to take any video/audio during
correspondence with Professional Languages Training Institute’s
employees without prior written consent of Professional Languages
Training Institute and its Clients, failure to do so will be considered a
direct breach of our terms of business.
iv. Professional Languages Training Institute will not take photographs,
videos, or any audio recordings of you during a course. Unless the
material is used for Professional Languages Training Institute’s own
marketing purposes which shall be considered timely. - Security and Encryption:
a. We use the highest level of security and encryption methods available for
processing payments online. We also strictly adhere to best practices of
data protection. That means your payment details are as secure as they
possibly can be when making a purchase with us.
b. Professional Languages Training Institute shall implement reasonable
measures to ensure that correspondence and machines used during
training events are free from viruses and potentially harmful malicious
software.
c. Professional Languages Training Institute makes no warranty for the
reliability, protection, or virus-free nature of the material that is
downloaded from our website. - Confidentiality
a. All Client and Company information that is disclosed to Professional
Languages Training Institute will be kept confidential. Such information will
not be disclosed by Professional Languages Training Institute to any third
party organizations or individuals, unless reasonably required for the
performance of our service delivery, for example booking examinations.
b. Such information shall only be disclosed to employees that require such
knowledge to conduct their role at Professional Languages Training
Institute. Such individuals are subject to legally binding obligations of data
protection and confidentiality.
c. Professional Languages Training Institute shall not be liable for the
disclosure of any Client or Company information that is readily available in
the public domain, or if dissemination is agreed in a legally binding written
approval document. - Exam Pass Guarantee
For certain courses, we recognise that the examinations are difficult. Hence, for
certain courses we provide an “Exam Pass Guarantee ” – applicable courses have this
phrase explicitly stated on the course page. Professional Languages Training
Institute’s Exam Pass Guarantee offer is only applicable if you attend all sessions,
complete all assignments, and sit the original exam within 30 days of completing the
associated course. The Exam Pass Guarantee offer means that on the first attempt,
you can resit the Course at no additional cost. The Exam Pass Guarantee does not
provide you with the associated re-sit examination, an additional fee may be applied
when you book the exam - Credit
Credit, where mutually agreed with Professional Languages Training Institute to be
left on a customer account, is non-refundable and must be redeemed within 6
months of the agreement date - Exams
a. All Examination requests must be registered with the Professional
Languages Training Institute’s Exam Booking Team within 30 days of the
course’s conclusion.
b. Exam bookings must be made a minimum of 10 days in advance of the
chosen examination date – customers will receive their examination
registration voucher 48 hours prior to their chosen exam date from the
Examining Institute. Once the customer has selected and booked a date
with the Examining Institute, the voucher can only be used for the chosen
date.
c. If a customer misses an examination due to reasons that are beyond the
control of Professional Languages Training Institute, such as technical
issues, force majeure, or time management, the client shall seek to
compensate partially to the board of directors if the client prefers to pursue
or retake the examination.
